Terms and conditions of sale

These terms apply to all services provided by Breizh’IT, Sole trader (entreprise individuelle), whose registered office is at 6 rue du grand clos, 35440 Feins, France (the “Provider”), for its counterparty (the “Client”).

They cover three areas: web development, video editing and production, graphic design.

Signing a quote with the words “Bon pour accord” constitutes full acceptance of these terms. The quote, any amendments and these terms constitute the entire agreement between the parties.

A service starts only once the three following conditions are met: quote signed, 50% deposit paid, and the Client has provided all the necessary materials (content, text, images, access, brand assets).

Any delay or failure to provide these materials suspends the announced deadlines accordingly, without the Provider’s liability being engaged.

Prices are in euros, net of tax. VAT not applicable, article 293 B of the French tax code.

Terms: 50% deposit on order, balance on delivery. Payment by bank transfer only.

Any late payment incurs, by law, a 10% annual penalty and a fixed recovery indemnity of €40, without prejudice to additional costs on presentation of proof.

A 1.5% discount may be granted for early payment, on prior written request.

Indicative packages: marketing site from €900; professional site (advanced features, areas, integrations) from €1,450.

Included: responsive design (mobile, tablet, desktop), compatibility with the latest versions of Chrome, Firefox, Safari and Edge (Internet Explorer not supported), basic SEO, SSL/TLS security, CSRF/XSS protection, GDPR-compliant forms.

Out of scope unless expressly stated in the quote: in-depth SEO audit, marketing strategy, complex custom development, unprepared migrations, full copywriting.

Hosting: provided by a third party chosen by the Client. Indicative target availability of 99% excluding maintenance, provider incidents and force majeure.

A delivery backup is kept for 3 months. Any backup, update or restore beyond that is subject to a separate quote.

Indicative package: video shoot from €750.

Materials the Client must provide for editing only: sorted, named and complete rushes; a brief with storyboard, timing and asset lists; royalty-free music.

Default delivery formats: web-optimised MP4 H.264. Intermediate previews are provided in low resolution (720p maximum) with a watermark.

The number of iterations is stated in the quote. Any additional iteration is subject to a paid amendment.

Rushes and project files (editing, grading) are not archived beyond 3 months unless agreed in writing.

Indicative packages: simple logo from €350; full visual identity from €750.

Iterations: the number of revisions and back-and-forth is stated in the quote (usually 2 to 3 per creation).

Deliverables: formats defined in the quote (JPG, PNG, PDF, AI/PSD). Editable source files (Illustrator, Photoshop) are kept for 3 months or as agreed in writing.

Fonts: those used are royalty-free or properly licensed. The Client is responsible for acquiring additional licences in case of redistribution.

Transfer of rights: the duration, territory (France, worldwide) and media of use (digital, print, social media, commercialisation) are stated in the quote and on the invoice.

Unless the Client explicitly objects, the Provider may present the creations in its portfolio and promotional communications.

Any change not initially planned must be requested in writing and approved by the Provider before execution.

It gives rise, where applicable, to a priced amendment changing the price and/or deadlines.

Final deliverables are handed over after full payment; previews may be provided beforehand.

The Client has 5 days from receipt to report a minor correction or an error attributable to the Provider.

After that period, the service is deemed accepted; any new request falls under an amendment.

Final files are sent within 48 hours of acceptance and full payment.

Creations remain the property of the Provider until invoices are paid in full.

The transfer of rights (duration, territory, media) is stated on the quote and invoice; any use outside that scope requires written agreement.

Third-party elements (fonts, image banks, music, plugins) remain subject to their own licences.

The Client warrants that it holds the rights to the materials it provides.

Final files are kept for 3 months after delivery.

Video rushes and source files (PSD, AI, AE, web projects) are not kept beyond that, unless agreed in writing.

The Client must keep its own copies. Long-term retention can be offered by quote before delivery.

Cancellation before start: the deposit remains acquired by the Provider.

Termination after start: the full amount of the quote and amendments remains due.

Any termination must be notified in writing (email or registered letter with acknowledgement of receipt).

The Provider undertakes not to disclose the Client’s confidential information, except to subcontractors strictly necessary to perform the service.

In the event of a dispute, the parties first seek an amicable solution.

For a consumer Client, consumer mediation may be requested before any legal action.

Failing an amicable agreement, jurisdiction is assigned to the Tribunal de commerce de Rennes (35).

The Provider’s total liability is capped at the amounts received for the project concerned over the last 12 months.

No indirect damage is compensable (loss of revenue, image, opportunities, clientele, data, lost profit).

No liability is assumed for outages or unavailability of hosting, DNS, registrar, CDN, email, social networks, Google or Microsoft services, nor for cyber-attacks, malware, DDoS and ISP incidents.

No liability in case of a data breach due to compromised Client passwords, lack of strong authentication, insecure shared access or the actions of authorised users.

No guarantee is given on speed, conversion rate, SEO, 100% availability or the commercial effectiveness of the site.

The Provider may suspend the service in case of non-payment, missing access or materials, illegal content, an obvious security risk or a breach of these terms.

The Client warrants that it holds all rights to the images, videos, text, logos, music and fonts it provides, and bears legal responsibility in case of counterfeiting, plagiarism or infringement of third-party rights.

The Client remains solely responsible for keeping its own copies and backups of all files, data and content provided.

The Client is responsible for managing its credentials, passwords and authentication, and for avoiding insecure sharing.

After delivery, the Client is responsible for updates (CMS, plugins, dependencies) and compatibility testing.

The Client undertakes not to use the site or service for illegal purposes, spam, hacking or unauthorised automation.

The Client is responsible for choosing and managing its host, registrar, domain name, DNS and CDN.

If the site processes personal data, the Client bears full GDPR responsibility: consent, privacy policy, data subject rights, processing agreement where necessary.

After delivery and full payment, no support, update, backup or maintenance is included, unless covered by a specific written contract.

A separate contract may provide for: scheduled backups with a defined retention, CMS / plugin / SSL certificate updates, response times (SLA) and a monthly or annual cost.

Any intervention, bug fix, addition, adaptation or migration after delivery is billed (deposit + actual costs or hourly rate).

In the event of an unforeseeable and irresistible event (epidemic, natural disaster, internet or power outage, provider incident, strike, massive cyber-attack), the Provider assumes no liability and delivery deadlines are suspended.

No indemnity is due for a delay, a suspension of service or a loss of access caused by force majeure.

No verbal commitment by the Provider is valid. Any agreement, change, promise or special request must be confirmed in writing. Email is admissible as evidence between the parties, including before a court.

The Provider reserves the right to amend these terms with 30 days’ notice given by email.

These terms, the quote and any amendments constitute the entire agreement between the parties and supersede any prior or conflicting agreement.

The Client’s data (files, archives, backups, content) provided to carry out the project is kept for 3 months after delivery, then permanently deleted unless otherwise agreed in writing.

Technical project backups, kept for 3 months, are then deleted; long-term retention is possible by quote before delivery.

The Client may request immediate deletion of its data; the request must be in writing and signed.

If the site processes end-user personal data (forms, sign-ups, audience measurement), the Client is the data controller: consent, privacy policy, access and deletion rights, processing agreement with third parties where necessary.

The Client is responsible for the cookie banner if the site uses tracking or audience-measurement cookies.

Support and interventions available Monday to Friday, 9am – 6pm (France time), excluding public holidays.

Round-the-clock interventions are possible on written request, with a fixed surcharge.

Without a maintenance contract, no response time is guaranteed (best effort). With an SLA contract, the time is specified (for example next business day + 2 for incidents).

No free support is provided after delivery without a contract: any assistance request results in a billed intervention, fixed price or hourly rate.